Return And Refund Policy
Glimm Glory Return & Replacement Policy
We offer a 72-hour return & replacement policy, which means you have 72 hours after receiving your order to request a return or replacement.
Eligibility for Return To be eligible for a return, your item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at glimmglory@gmail.com. If your return is accepted, you can either send the item back or request a pickup (for valid claims only) to the address mentioned on the invoice or parcel. Items sent back to us without first contacting us will not be accepted.
For return-related questions, reach out to us anytime at glimmglory@gmail.com.
We will notify you once we’ve received and inspected your return. If approved, replacement products will be dispatched within 5-7 working days.
Damages and Issues Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.
Exceptions / Non-returnable Items We cannot accept returns for certain requests, including:
- Requests for product or shade changes (if the correct item was received).
- Requests questioning product authenticity, as all items at Glimm Glory are 100% original from authentic suppliers.
We do not accept returns on sale items or gift cards. For questions about your specific item, feel free to contact us.
Exchanges To exchange a product, return the original item first. Once the return is accepted, place a new order for the replacement item.
Order Cancellation At Glimm Glory, you may cancel an order before it is dispatched. Cancellation requests can be made via email at glimmglory@gmail.com or WhatsApp at +92 348 888 9496 at any time, 24/7.
Once an order has been dispatched, it cannot be canceled without an attempt at delivery, due to safety protocols.
Please note that discount vouchers used for canceled orders cannot be reused, while loyalty points will be credited back to your account.
Refunds for Cancelled Orders For prepaid orders canceled before dispatch, refunds will be processed within 2-3 working days and credited to the original payment method. It may take an additional 1-2 working days for the amount to reflect in your account.